The Problem

Home service franchises like Chem-Dry live and die by inbound calls. A homeowner searches "carpet cleaning near me," clicks the top result, and calls. If nobody picks up — or they hit a voicemail — they hang up and call the next company on the list.

Most franchise locations run lean. The person answering phones is also the person scheduling jobs, handling walk-ins, and managing techs in the field. During peak hours, calls go unanswered. After hours, they go straight to voicemail.

Every missed call is a lost job. And unlike digital leads that sit in a CRM, a missed phone call leaves no trace — you don't even know what you lost.

What We Built

A custom AI voice agent trained specifically on Chem-Dry's services, pricing structure, and booking flow. It picks up every call instantly — day or night — and handles the full conversation naturally.

• Answers inbound calls immediately with zero hold time, 24/7

• Handles common questions about services, pricing, availability, and service areas

• Qualifies the caller based on job type, location, and urgency

• Books appointments directly into the scheduling system

• Escalates complex or high-value calls to a live team member with full context passed along

• Speaks naturally — not like a phone tree or a robotic IVR

The caller gets a fast, helpful experience. The business never misses a lead.

The Output

Franchise owners stop losing jobs to missed calls and start capturing revenue that was previously invisible. Every call gets answered. Every qualified caller gets booked.

Phone coverage goes from 40 hours a week to 168. No extra staff. No overtime. No voicemail black hole.

Try it yourself — click the widget on this page to talk to the agent live.

Built With ElevenLabs · Custom Knowledge Base · Appointment Scheduling API